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Industry Solution

Clinic & Medical

Patient intake, secure document exchange, and appointment booking on the guest side — Rx, labs, and certificates in Operations.

Request Demo Branded Experience
2s
Patient Onboarding
E2E
Encrypted Records
40+
Languages
0
Data Collected
Patient Experience

From walk-in to follow-up, privacy-first

Patients scan a QR code in the waiting room — no app download, no personal data shared. They're connected to your clinic in under 2 seconds with a temporary, encrypted identity.

Scan QR Code Patient arrives and scans the clinic's code
Anonymous Identity Temporary hat — no email, no phone required
Forms & Chat Intake forms, prescriptions, lab requests — encrypted
Discharge & Burn All data destroyed — zero trace left behind
Guest + Staff

One platform, two experiences

Patients complete forms and receive results through your branded portal. Clinical staff work from a HIPAA-aware Operations console.

Guest portal

  • Pre-visit medical intake with consent capture
  • Secure document upload and download
  • Appointment booking module
  • Encrypted patient-to-clinic messaging
  • Region-aware compliance badges

Staff Operations

  • Patient queue and appointment calendar
  • Prescription and lab result workflows
  • Medical certificate generation
  • Role-based staff access per venue
  • Encrypted calls with patients
Operations Unified Inbox Encrypted Calls
Capabilities

Why teams choose City of Hats

Medical intake forms

Configurable forms with consent and e-signature capture.

Privacy

Secure documents

Exchange lab results and records without email attachments.

Operations

Compliance-ready

HIPAA, Loi 25, PIPEDA, and GDPR badges supported.

Global
Built-in Editor

Design your patient portal visually

Drag-and-drop healthcare modules — appointments, prescriptions, lab requests, intake forms, secure chat — into a live preview. Your clinic brand, published instantly.

Your clinic portal,
zero code required.

The visual editor gives your team complete control over the patient experience. Drag pre-built healthcare modules onto the canvas, customize colors and copy, and hit publish — the patient portal updates live across every QR code in your clinic.

Appointments Medical Forms Lab Results Prescriptions Secure Chat Pay Invoice
Patient Portal — Visual Editor
City of Hats visual drag-and-drop patient portal editor
Operations Dashboard

Your clinic command center

Appointments, prescriptions, lab orders, medical forms, invoices, patient records — all in one live dashboard. Track queues, manage doctors, and collect payments without leaving the platform.

Everything your front desk needs. Nothing they don't.

The Operations dashboard shows pending appointments, prescription queues, lab orders, and invoice collection in real time. Staff can manage services, doctors, locations, and patient records — all from one screen. Form submissions are end-to-end encrypted.

Appointments
Medical Forms
Prescriptions
Patients
Labs
Invoices
Operations — Clinic Dashboard
City of Hats clinic operations dashboard with appointments, prescriptions, labs, and invoices

See it for your organization

See clinic Operations and patient portal in a live demo.

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