Lobby & in-room touchpoints
QR codes and NFC Hats onboard guests in seconds.
Security
Industry Solution
Hotel & Resort
Branded guest portals with concierge, room service, and local guide β plus staff Operations for reservations and guest comms.
2s
Guest Onboarding
E2E
Encrypted Comms
40+
Languages
0
Data Collected
Guest Experience
From lobby to checkout, seamless
Guests tap an NFC tag or scan a QR code β no app download, no sign-up, no personal data. They're connected to your hotel in under 2 seconds.
Tap NFC / Scan QR
Guest arrives and taps a tag at the front desk
Instant Identity
Anonymous hat created β no email, no phone
Chat & Request
Room service, concierge, housekeeping β all encrypted
Checkout & Burn
All data destroyed β zero trace left behind
Guest + Staff
One platform, two experiences
Guests tap NFC or QR in the lobby or room. Staff route requests from Operations and Unified Inbox.
Guest portal
- Concierge chat routed to the right department
- Room service and housekeeping requests
- Local guide and property info modules
- Auto-translate for international guests
- White-label β your logo, not ours
Staff Operations
- Guest comms queue in Operations
- Reservation and request tracking
- Unified Inbox for WhatsApp / Messenger / LINE
- Encrypted staff-to-guest calls
- Multi-property venue management
Capabilities
Why teams choose City of Hats
Concierge modules
Pre-built concierge, room service, and local guide out of the box.
Operations30+ languages
Guests read your venue in their language automatically.
Global
Built-in Editor
Design your guest portal visually
Drag-and-drop modules β concierge, room service, local guide, language picker, announcements β into a live preview. No developer needed. Your brand, your layout, published instantly.
Your brand, your rules.
Zero code required.
The visual editor gives your team complete control over the guest experience. Drag pre-built modules onto the canvas, customize colors and copy, and hit publish β the guest portal updates live across every NFC tag and QR code in your property.
Concierge Chat
Room Service
Local Guide
Language Picker
Housekeeping
Surveys & Forms
Announcements
Property Management
A full hotel command center
Reservations, invoices, payments, guest profiles, analytics β all in one live dashboard. Track who's in-house, what needs attention, and collect payments without leaving the platform.
Everything your front desk needs. Nothing they don't.
The Operations dashboard shows live occupancy, outstanding invoices, collection pipelines, and guest activity in real time. Staff can create reservations, generate invoices, track payments, and manage multi-property portfolios β all from one screen.
Reservations
Invoices
Payments
Guests
Room Types
Analytics
