Puntos de contacto en lobby y habitación
Códigos QR y Hats NFC incorporan huéspedes en segundos.
Security
Solución sectorial
Hotel y resort
Portales de huéspedes con conserjería, servicio a la habitación y guía local — más Operaciones para reservas y comunicación.
2s
Guest Onboarding
E2E
Encrypted Comms
40+
Languages
0
Data Collected
Guest Experience
From lobby to checkout, seamless
Guests tap an NFC tag or scan a QR code — no app download, no sign-up, no personal data. They're connected to your hotel in under 2 seconds.
Tap NFC / Scan QR
Guest arrives and taps a tag at the front desk
Instant Identity
Anonymous hat created — no email, no phone
Chat & Request
Room service, concierge, housekeeping — all encrypted
Checkout & Burn
All data destroyed — zero trace left behind
Huésped + Personal
Una plataforma, dos experiencias
Los huéspedes tocan NFC o QR en el lobby o habitación. El personal gestiona solicitudes desde Operaciones y Bandeja unificada.
Portal del huésped
- Chat de conserjería enrutado al departamento correcto
- Solicitudes de room service y housekeeping
- Módulos de guía local e información del hotel
- Traducción automática para huéspedes internacionales
- Marca blanca — su logo, no el nuestro
Operaciones del personal
- Cola de comunicación con huéspedes en Operaciones
- Seguimiento de reservas y solicitudes
- Bandeja unificada para WhatsApp / Messenger / LINE
- Llamadas cifradas personal-huésped
- Gestión multi-propiedad
Capabilities
Por qué los equipos eligen City of Hats
Módulos de conserjería
Conserjería, room service y guía local listos para usar.
OperationsMás de 30 idiomas
Los huéspedes leen su sede en su idioma automáticamente.
Global
Built-in Editor
Design your guest portal visually
Drag-and-drop modules — concierge, room service, local guide, language picker, announcements — into a live preview. No developer needed. Your brand, your layout, published instantly.
Your brand, your rules.
Zero code required.
The visual editor gives your team complete control over the guest experience. Drag pre-built modules onto the canvas, customize colors and copy, and hit publish — the guest portal updates live across every NFC tag and QR code in your property.
Concierge Chat
Room Service
Local Guide
Language Picker
Housekeeping
Surveys & Forms
Announcements
Property Management
A full hotel command center
Reservations, invoices, payments, guest profiles, analytics — all in one live dashboard. Track who's in-house, what needs attention, and collect payments without leaving the platform.
Everything your front desk needs. Nothing they don't.
The Operations dashboard shows live occupancy, outstanding invoices, collection pipelines, and guest activity in real time. Staff can create reservations, generate invoices, track payments, and manage multi-property portfolios — all from one screen.
Reservations
Invoices
Payments
Guests
Room Types
Analytics
