Points de contact lobby et chambre
QR codes et Hats NFC intègrent les invités en secondes.
Security
Solution sectorielle
Hôtel et resort
Portails invités avec conciergerie, room service et guide local — plus Opérations pour réservations et communications.
2s
Guest Onboarding
E2E
Encrypted Comms
40+
Languages
0
Data Collected
Guest Experience
From lobby to checkout, seamless
Guests tap an NFC tag or scan a QR code — no app download, no sign-up, no personal data. They're connected to your hotel in under 2 seconds.
Tap NFC / Scan QR
Guest arrives and taps a tag at the front desk
Instant Identity
Anonymous hat created — no email, no phone
Chat & Request
Room service, concierge, housekeeping — all encrypted
Checkout & Burn
All data destroyed — zero trace left behind
Invité + Personnel
Une plateforme, deux expériences
Les invités tapent NFC ou QR au lobby ou en chambre. Le staff gère les demandes depuis Opérations et Boîte unifiée.
Portail invité
- Chat conciergerie routé au bon service
- Demandes room service et housekeeping
- Modules guide local et infos établissement
- Traduction auto pour invités internationaux
- Marque blanche — votre logo, pas le nôtre
Opérations staff
- File de comms invités dans Opérations
- Suivi réservations et demandes
- Boîte unifiée WhatsApp / Messenger / LINE
- Appels chiffrés staff-invité
- Gestion multi-établissements
Capabilities
Pourquoi les équipes choisissent City of Hats
Modules conciergerie
Conciergerie, room service et guide local prêts à l'emploi.
Operations30+ langues
Les invités lisent votre lieu dans leur langue automatiquement.
Global
Built-in Editor
Design your guest portal visually
Drag-and-drop modules — concierge, room service, local guide, language picker, announcements — into a live preview. No developer needed. Your brand, your layout, published instantly.
Your brand, your rules.
Zero code required.
The visual editor gives your team complete control over the guest experience. Drag pre-built modules onto the canvas, customize colors and copy, and hit publish — the guest portal updates live across every NFC tag and QR code in your property.
Concierge Chat
Room Service
Local Guide
Language Picker
Housekeeping
Surveys & Forms
Announcements
Property Management
A full hotel command center
Reservations, invoices, payments, guest profiles, analytics — all in one live dashboard. Track who's in-house, what needs attention, and collect payments without leaving the platform.
Everything your front desk needs. Nothing they don't.
The Operations dashboard shows live occupancy, outstanding invoices, collection pipelines, and guest activity in real time. Staff can create reservations, generate invoices, track payments, and manage multi-property portfolios — all from one screen.
Reservations
Invoices
Payments
Guests
Room Types
Analytics
